igni Support

Getting started

Open the app, then give igni the problem you're working on — either scan it with your camera, or type it in using the built-in equation keyboard (fractions, roots, exponents and the rest are all there).

Then you solve it. Write one step at a time. igni checks each step as you go: when a step is right it tells you what specifically was right, and when a step is wrong it points at where things started going wrong and helps you understand the mistake. If you're stuck, ask for a hint. igni deliberately doesn't give you the final answer — the point is that you get to the end of the problem yourself.

Account and signing in

Creating an account

You can sign up with your email address, with Google, or with Apple. All three create the same kind of account — pick whichever you prefer.

Signing in on another device

Your account works across the app and the website. Sign in with the same email address (or the same Google/Apple account) and your subscription comes with you.

I didn't get my sign-in code

Sign-in codes arrive by email within a minute or two and are valid for 15 minutes. If one doesn't show up:

• Check your spam or junk folder.
• Make sure the address you entered has no typo in it.
• Request a new code — the previous one stops working once you do.
• If you signed up with Apple and chose Hide My Email, mail goes to a private relay address that forwards to you. If nothing arrives, email us and we'll sort it out.

Still nothing? Write to support@igni-ai.com from the address you're trying to use and we'll get you in.

Subscription and billing

Where to find the subscription options

Tap Unlimited math problems at the top of the screen. That opens the plans, with the price of each one and what it includes. If you're not subscribed, the plans also come up on their own when you open the app.

If you subscribed inside the iPhone or iPad app

Your subscription is billed by Apple through your Apple Account, and it renews automatically until you cancel.

• To view, change or cancel it: open the iOS Settings app → tap your name at the top → Subscriptions → igni. Cancelling stops the next renewal; you keep access until the end of the period you've already paid for.
• To restore a subscription on a new device, after reinstalling, or if the app doesn't recognise that you've paid: open igni while it doesn't think you're subscribed — the plans screen comes up on its own — and tap Restore purchase at the very bottom of it. Make sure you're signed in to the same Apple Account that bought the subscription.
• Refunds for App Store purchases are handled by Apple, not by us — request one at reportaproblem.apple.com. If you think something went wrong on our side, email us anyway and we'll help you sort it out with Apple.

If you subscribed on the website

Website subscriptions are billed by our payment provider, Lemon Squeezy. Open the account menu on igni and choose Manage subscription to update your payment method, download invoices or cancel. Our refund policy covers refunds for these purchases.

I paid but the app still says I'm not subscribed

First, make sure you're signed in to igni with the account you subscribed on — this is the most common cause. On iPhone or iPad, next close the app fully and reopen it: the plans screen will come up, and Restore purchase at the bottom of it will pull your subscription back from Apple. If it still doesn't unlock, email support@igni-ai.com with the email address on your account and we'll fix it on our end.

Troubleshooting

Scanning a problem isn't working

igni needs permission to use your camera to scan a problem. If you declined that at some point, turn it back on in iOS Settings → igni → Camera. For the best results, fill the frame with the problem, keep the page flat and avoid heavy shadows. You can always type a problem in instead — and you can edit anything igni misread before sending it.

The app is stuck or a response never arrives

igni needs an internet connection to work. If a response doesn't come back, check your connection, then close the app fully (swipe up from the bottom and swipe igni away) and reopen it. Your current problem and account are saved on our side, so you won't lose your place.

Notifications

igni can send occasional reminders to keep your practice going. You can turn them on or off at any time in iOS Settings → igni → Notifications.

Something looks wrong in a hint or a check

We'd genuinely like to know. Email support@igni-ai.com with the problem you were solving and what igni said — those reports are how the tutor gets better.

Privacy, data and account deletion

Our Privacy Policy explains what we collect, why, and how it's stored. The Terms of Use, Refund Policy and Accessibility Statement are also available.

To delete your igni account and the data associated with it, email support@igni-ai.com from the address on the account. We'll confirm and then delete it. Note that deleting your account does not cancel an App Store subscription — cancel that separately in iOS Settings, as described above.

If a parent or guardian needs anything handled on behalf of a student, write to us from the account's email address and tell us what you need.